Mellowmoor
Your account

Delete your Mellowmoor account

You can delete your account, and everything saved in it, at any time.

In the app (quickest)

  1. Open Mellowmoor and go to the parents' area (the staff area for schools and centres). Enter your PIN.
  2. Open the Safety & account tab and tap Delete account. If you see "Sign in" instead, sign in first.
  3. Read what will be deleted, type DELETE and your PIN, and confirm.

What is deleted

  • Family accounts: your Mellowmoor account and email address, and from our database every child profile in it and all their progress.
  • Organisation accounts: your account. If you are the organisation's only owner, the organisation and every learner's profile and progress are deleted too. If another owner remains, the organisation and its learners stay with them.
  • This device: everything is also removed from the device you delete from (profiles, progress, play details, pictures, stickers, homeschool plans and records, and the PIN), and the app goes back to its welcome screen.

Deletion from our database happens straight away and cannot be undone. Copies in our hosting provider's backups expire on their own, usually within 30 days. If Mellowmoor is installed on other devices, use Erase all data on this device in Safety & account on each one, or delete the app there.

Subscriptions are separate. Deleting your account does not cancel a subscription, so cancel it first or it will keep renewing:

  • Bought on the Android app from our website (paid by card through Stripe): cancel with the "manage subscription" link in your receipt email, or see Manage billing. If you have already deleted your account, email us and we will cancel it for you.
  • Bought in the App Store or Google Play: cancel in your store's subscription settings (how to cancel).

Apple, Google, Stripe and RevenueCat keep their own purchase records, and we keep records of direct sales for as long as tax law requires (see the privacy policy).

Can't open the app?

Email hello@mellowmoor.com from the email address on your account, with the subject "Delete my Mellowmoor account". We will delete the account and its data within 30 days and reply to confirm. If you write from a different address, we will need to check that the account is yours first.

Just want to remove one child?

In the parents' area, open Children and delete that child's profile. It is removed from the device and from your account, with all its progress, and its play details, pictures, stickers and homeschool records are removed from the device. To remove only the details of play behind Insights, use Settings > Play details.

More in our privacy policy and children's privacy notice.